Return & Refund Policy
Important Notes
Because our ceramic items are fragile, we highly recommend inspecting your package immediately upon delivery and reporting any damage promptly.
Returns that do not meet the conditions outlined in this policy or are returned without prior approval may be refused or returned to the sender.
Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect items).
Claims for Damaged or Defective Items
We carefully inspect all items before shipping; however, if you receive a product that is damaged or defective:
- Please contact us immediately at hello@3percentmarket.com within 7 days of delivery.
- Provide photos of the damage or defect and your order details.
- We will guide you through the claims process and arrange for a replacement or refund as appropriate.
Return Eligibility
We accept returns on most items within 30 days of delivery. To qualify for a return, items must be:
- In unused, original condition
- With all original tags, packaging, and accessories intact
- Carefully packaged for safe return shipping
Non-Returnable Items
- Final sale items are not eligible for return.
- Customized or personalized items may not be eligible for return unless they arrive damaged or defective.
Return Process
- Contact us at hello@3percentmarket.com to initiate a return. Please include your order number and reason for return.
- Once your return request is reviewed and approved, we will provide you with instructions on how to send your item back.
- You may choose to use our prepaid return shipping label, in which case the return shipping fee will be deducted from your refund. Alternatively, you may provide your own shipping label for the return shipment.
- Please ensure your item is carefully packed to prevent damage during transit.
Refunds
Refunds will be processed to the original payment method once the returned item has been received and inspected. Please allow up to 10 business days for the refund to appear on your statement.
Exchanges
As a very small, independently owned business, we currently do not process direct exchanges. If you wish to exchange an item, please cancel your original order and place a new order for the replacement item.
Let customers speak for us
This little trinket box is so cute. I was a bit worried about the size since there was no photo in the reviews, but it looks even better than the photos. I got two, one for me and one for my friend, and she loved it. Definitely getting others for my collection.
Lovely trinket box in excellent condition, very well-protected for quick shipping. I highly recommend this shop. Thank you!
Love them all. Love the thank you note also ☺️gonna order more fore sure🤩
Arrived in mint condition.. just what I needed.. It was a gift.. perfect!
Arrived in mint condition.. just what I needed.. It was a gift.. perfect!
This trinket box is adorable. It’s exactly what I hoped for, good quality and shipped carefully so that it arrived with no damage. Very happy I ordered.
It's perfect! The piece teapot is beautiful. The painted details are perfectly done without any sloppiness you sometimes see on small items. The packaging could stand to be a little more reinforced. It wasn't damaged, but the box inside the package was squashed, so I'll need to find a different one to gift it.
Beautiful little kitty cat playing his fiddle! Love it.
It reminds me of my own kitty cat. Great gift.
Was well wrapped for shipping. Received quickly after I purchased it. Thank you!!
the shipment for what i ordered arrived so fast!! although i am writing this review a bit late, the reason for this trinket was so serve as a valentine’s day gift for my husband. we have 3 cats and the cat on this trinket box resembles one of our fur babies, and it now serves as our wedding bands/my engagement ring holder. i love it so much!!! such a cute piece!! 🐈🎻